We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients, the following policies are asked to be honored:
12-24 hour advanced notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 12-24 hour notice you may be charged 50% of your total service.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "missed appointment" and will be charged the full fee of the appointment.
Late Arrival If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, it will be determined if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the "full session". Out of respect and consideration to your therapist and other customers, please plan accordingly to arrive on time.